Last Updated: July 24, 2025
Welcome to the Frequently Asked Questions (FAQs) page for SanjogMatrimony.in, a platform dedicated to providing matrimonial services for the Scheduled Caste Community in India. Below, we address common questions to help you understand our services, policies, and how to make the most of our platform.
1. What is SanjogMatrimony.in?
SanjogMatrimony.in is an online matrimonial platform designed to help individuals from the Scheduled Caste Community in India find suitable life partners. We provide a secure, user-friendly environment to create profiles, search for matches, and connect with potential partners based on your preferences.
2. Who can use SanjogMatrimony.in?
Our services are available to individuals who:
- (i) Are at least 18 years old or the legal age for marriage in India.
- (ii) Are legally eligible to enter into a marriage contract under Indian law.
- (iii) Are seeking matrimonial matches within the Scheduled Caste Community.
3. How do I create an account?
To create an account:
- (i) Visit sanjogmatrimony.in.
- (ii) Click on the “Add Profile” or “Sign Up” button.
- (iii) Fill in the required details, such as your name, age, caste, religion, marital status, and contact information.
- (iv) Verify your email address or phone number (if required).
- (v) Complete your profile by adding preferences, photos, and other relevant details.
4. Is there a cost to use SanjogMatrimony.in?
- Free Services: Basic features, such as creating a profile, browsing limited profiles, and expressing interest, are available for free with certain usage limits.
- Premium Services: Enhanced features, such as unlimited profile views, direct messaging, or priority visibility, require a paid subscription. Details of pricing and premium plans are available on the Website.
5. How do I upgrade to a premium membership?
To upgrade:
- (i) Log in to your account.
- (ii) Navigate to the “Membership” or “Upgrade” section.
- (iii) Choose a premium plan that suits your needs.
- (iv) Complete the payment process through our secure payment gateway.
- (v) Once confirmed, your account will be upgraded, and you’ll gain access to premium features.
For pricing details, visit sanjogmatrimony.in.
6. How does SanjogMatrimony.in ensure profile authenticity?
We take profile authenticity seriously:
- Verification: We encourage users to verify their identity using government-issued IDs (e.g., Aadhaar, PAN card) voluntarily.
- Manual Review: Our team may review profiles to ensure compliance with our Terms of Use and to detect fraudulent activity.
- User Reporting: You can report suspicious profiles, and we will investigate promptly.
However, we cannot guarantee the accuracy of all user-provided information, so we recommend exercising caution when interacting with others.
7. How do I search for a match?
You can search for matches by:
- (i) Logging into your account.
- (ii) Using the search filters to specify preferences like age, location, education, occupation, and caste.
- (iii) Browsing profiles that match your criteria.
- (iv) Expressing interest or sending messages (subject to your membership plan).
8. How can I protect my privacy?
- Privacy Settings: You can control which profile details (e.g., photos, contact information) are visible to other users through your account settings.
- Secure Communication: Use our in-platform messaging system to communicate safely without sharing personal contact details until you’re comfortable.
- Data Protection: We use encryption (e.g., SSL/TLS) and secure servers to protect your information. For more details, refer to our Privacy Policy.
9. Can I delete my account?
Yes, you can delete your account:
- (i) Log in to your account.
- (ii) Go to the “Account Settings” or “Profile” section.
- (iii) Select the option to delete your account.
- Alternatively, contact us at support@sanjogmatrimony.in to request account deletion.
Note that some data may be retained as required by law or for legal purposes.
10. What should I do if I encounter inappropriate behavior?
If you encounter harassment, offensive content, or suspicious activity:
- (i) Use the “Report” feature on the user’s profile or message.
- (ii) Contact our support team at support@sanjogmatrimony.in with details of the issue.
- We will investigate and take appropriate action, which may include suspending or terminating the offending user’s account.
11. Are my payments secure?
Yes, all payments are processed through secure, third-party payment gateways that comply with industry standards. We do not store your full payment details on our servers. For more information, see our Privacy Policy.
12. What is your refund policy?
Refunds for premium memberships or services are subject to our refund policy, available on the Website. Generally, fees are non-refundable unless specified otherwise. Contact support@sanjogmatrimony.in for refund-related inquiries.
13. Can I use SanjogMatrimony.in from outside India?
Yes, you can access our Website from outside India, but our services are primarily tailored for the Scheduled Caste Community in India. Your data may be transferred to and processed in India, as outlined in our Privacy Policy.
14. Does SanjogMatrimony.in guarantee a successful match?
While we strive to provide a platform to connect you with potential partners, we do not guarantee successful matches, relationships, or marriages. The outcome depends on individual preferences, interactions, and compatibility.
16. How often are these FAQs updated?
We may update this FAQ page periodically to reflect changes in our services or policies. Check the “Last Updated” date at the top of this page for the latest version.
If you have additional questions, please reach out to us at support@sanjogmatrimony.in. Thank you for choosing SanjogMatrimony.in to assist you in your journey to find a life partner!
